Shipping Policy

At Auroracharms, we strive to provide fast and reliable delivery to ensure your orders reach you as quickly as possible. Please read this policy carefully to understand our shipping terms and conditions.

Order Processing

Each order is carefully prepared in our logistics facilities and shipped within 1 to 2 business days after payment is confirmed. Delivery then takes place within 4 to 8 business days.

Shipping Fees

We offer a simple and transparent shipping policy: free shipping on all orders, with no minimum purchase required.

Currency

All prices are displayed in US dollars (USD).

Order Cut-Off Time

The order cut-off time is 5:00 PM EST (UTC-5). Orders placed after this time will be processed the next business day.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use this number to track your package in real time.

Customs and Import Duties

Any applicable customs duties or import taxes are the sole responsibility of the recipient. Auroracharms cannot be held responsible for customs fees or delays caused by customs clearance processes.

Non-Business Days

We do not process orders on weekends or Federal Holidays. Orders placed during these periods will be prepared on the next available business day.

Delivery Delays

While we do our best to meet estimated delivery times, unforeseen circumstances (customs delays, weather conditions, carrier disruptions) may cause delays beyond our control. If you experience any issue with your delivery, please contact our customer support team for prompt assistance.

Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, please contact us immediately at contact@auroracharms.com. We will work with the carrier to resolve the issue and ensure you receive your items or a full refund.

Returns and Exchanges

If you are not satisfied with your purchase, please refer to our Return Policy for more information.

Contact Us

For any shipping-related questions: contact@auroracharms.com