Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. You will receive an order confirmation email immediately after payment.
Can I modify or cancel my order?
Please contact us as soon as possible at contact@auroracharms.com. If your order has not yet been shipped, we will do our best to accommodate your request.
What currency are prices displayed in?
All prices are displayed in US dollars (USD).
Will I be charged sales tax?
Applicable sales tax is calculated automatically at checkout based on your delivery state, in accordance with U.S. tax law.
Is my payment information secure?
Yes. We do not store any payment card data on our servers. Payments are processed by our PCI-DSS certified payment provider.
Shipping
What are the delivery times?
Orders are shipped within 1 to 2 business days after payment confirmation. Delivery then takes place within 4 to 8 business days. Delivery times may vary depending on the destination and customs clearance.
Is shipping free?
Yes, we offer free shipping on all orders with no minimum purchase required.
How can I track my order?
You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched.
Returns and Refunds
What is your return window?
You have 30 days from the date of delivery to initiate a return.
How do I return an item?
Email us at contact@auroracharms.com with your order number. We will provide you with the return instructions and address.
When will I receive my refund?
Refunds are processed within 5 to 10 business days after we receive and inspect your return, using the same payment method as the original purchase.
Customer Support
How can I reach customer support?
By email: contact@auroracharms.com. We respond within 24–48 business hours (Monday–Friday, EST).
What should I do if my package is damaged or lost?
Contact us immediately at contact@auroracharms.com with your order number and photos if available. We will resolve the issue promptly.