Return Window
You have 30 days from the date of delivery to initiate a return, no questions asked.
Return Address
Novateam Box LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
Please note that returns are handled on a case-by-case basis. Upon approval, you will receive specific return instructions. In most cases, a refund or replacement is offered without requiring physical return of the item.
Return Conditions
To be accepted, returned items must meet the following conditions:
- Item must be in its original condition (unworn, unwashed, unaltered)
- Original packaging must be intact with all tags still attached
- All included accessories must be present
- Return must be initiated within the 30-day window
How to Return
- Email us at contact@auroracharms.com with your order number and reason for return
- Our team will respond within 24–48 business hours with instructions and, if required, the return address
- If a physical return is required, ship the package using a tracked shipping service
- Keep your proof of shipment until your return has been processed
Return Shipping Costs
Return shipping costs are the customer’s responsibility, except in the following cases:
- Defective or damaged item upon arrival
- Incorrect item sent (our error)
- Item not matching its description
In these cases, we will cover return shipping and provide a prepaid label.
Refunds
Once your return request is approved and inspected (within 5 business days), we will process your refund within 5 to 10 business days using the same payment method as the original purchase. Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you would like to exchange an item for a different size or color, please contact us at contact@auroracharms.com. We will process your exchange based on stock availability.
Non-Returnable Items
- Items that have been worn, washed, or altered
- Items with removed tags
- Custom or made-to-order items
- Final sale items (clearly marked at time of purchase)
Damaged Items
If you receive a damaged item, contact us immediately at contact@auroracharms.com with photos of the damage. We will arrange a replacement or full refund, including return shipping.
Contact
For any return-related questions: contact@auroracharms.com